Accessibility: Partially compliant

This page is not a help page. It presents the accessibility policy for the ANTS portal sites and the general level of accessibility observed on these sites in accordance with standards and regulations.

Any questions? We've got answers.

An accessible website is one that allows all Internet users to access its content without difficulty, including people with disabilities and those who use specialised software or hardware. For example, it will enable:

  • Browsing with screen readers or Braille displays (used in particular by blind or vision-impaired Internet users).
  • Customise the display of the site according to your needs (larger font size, changing the colours, etc.).
  • Browse without using the mouse, with the keyboard only or via a touch screen.

We take a pragmatic approach to accessibility, and listen carefully to what users have to say to help us make better design choices or point out any shortcomings in the browsing experience. For example:

  • Some seasoned professionals use only tabbed browsing for online services.
  • Visually impaired or blind people can use a screen reader or Braille display to help them navigate ANTS websites. 

If you have a problem with browsing, you can share your experience with us and let us know by sending a message to the Accessibility Officer at ants-accessibilite@interieur.gouv.fr.

 

What to include in your report:

  • Specify the URL of the page or the name of the service/title of the page on which you encountered this browsing problem. If possible, attach a screenshot. Any details you can give us will be invaluable in pinpointing the problem.
  • If you know them, remember to mention your operating system and its version number (for example: Firefox v.108.0.1 , Safari v.2.0.1, etc).
  • Finally, if you use an assistive technology, please tell us its name and version number. (for example: NVDA 2022.3.3, VoiceOver 4.0, Talkback, etc).

If you need assistance, send a message to one of our call centre agents. The Accessibility Officer does not have access to the personal data linked to your account, nor to the contents of your current requests or applications. They are also unable to add documents to your file.

Ask for help from one of our call centre agents

ANTS websites contain numerous texts and links, most of which redirect you to the websites of other public services. Sometimes typos (missing or misspelled words) might be present or some links might be out of date and return a 404 error page. If you find a typo or a broken link, you can let us know by sending a message to the Accessibility Officer at ants-accessibilite@interieur.gouv.fr .

 

What to include in your report:

  • Specify the URL of the page or the name of the service/title of the page on which you encountered this browsing problem. If possible, attach a screenshot. Any details you can give us will be invaluable in pinpointing the problematic link or typo.

If you need assistance, send a message to one of our call centre agents. The Accessibility Officer does not have access to the personal data linked to your account, nor to the contents of your current requests or applications. They are also unable to add documents to your file.

Ask for help from one of our call centre agents

Would you like to help us improve ANTS online services by suggesting an improvement? Please send a message to the Accessibility Officer at ants-accessibilite@interieur.gouv.fr . This contribution will then be forwarded to the relevant teams.

 

What to include in your report:

  • Specify the URL of the page or the name of the service and/or the title of the page, forward us the e-mail or attach the document that your suggestion for improvement relates to.
  • Tell us what caused you problems, or what was complicated, time-consuming, or nonsensical.
  • Let us know what you think could be done to improve this content.
  • If possible, please avoid including personal or security information (password, case number, etc.).

If you need assistance, send a message to one of our call centre agents. The Accessibility Officer does not have access to the personal data linked to your account, nor to the contents of your current requests or applications. They are also unable to add documents to your file.

Ask for help from one of our call centre agents

Declaration of accessibility of the ANTS portal

The Agence nationale des titres sécurisés is particularly attentive to the quality of its websites, seeking to make them accessible to as many people as possible. As such, it undertakes to comply with the RGAA French accessibility standard version 4 and to make its portal's websites accessible in accordance with article 47 of law no. 2005-102 of 11 February 2005.

 

To this end, the agency is implementing the following strategy and actions:

2024-2026 multi-year accessibility plan (only available in French)PDF – 242 ko

2024 annual accessibility plan (only available in French)PDF – 268 ko

This declaration of accessibility applies to the following website: ants.gouv.fr. The pages of the website moncompte.ants.gouv.fr are included in additional audits, the scope of which covers the user journey, starting from the pages where they log in or create an account and continuing to when they finalize their online submissions.

 

Access the declarations of accessibility of online services

 

Compliance status

The ants.gouv.fr, immatriculation.ants.gouv.fr, passeport.ants.gouv.fr, permisdeconduire.ants.gouv.fr, pha.ants.gouv.fr, autoecole.ants.gouv.fr and mairie.ants.gouv.fr websites are partially compliant with RGAA version 4.

 

Test results

The compliance audit, carried out by Empreinte Digitale in January 2022 on a sample of 11 pages, reveals that:

  • 53.85% of RGAA version 4 criteria were being met.
  • The average compliance rate was 87%.

 

Content not accessible

The most critical instances of non-compliance for disabled users are:

  • The use of JavaScript components that are not accessible to assistive technologies
  • The presence of links without titles, or with non-meaningful titles
  • Downloadable office documents that are not accessible and do not have an accessible version.

 

Date of this declaration of accessibility

This declaration was produced on 2 February 2022. It was updated on 27 December 2022.

 

Technologies used to create the site

  • HTML5
  • CSS
  • Javascript

 

Test environment

The content rendering checks were carried out on the basis of the combination provided by the RGAA reference database, with the following versions:

  • Assistive technology: NVDA 2020.1; Browser: Firefox 76, OS: Windows
  • Assistive technology: JAWS 2019; Browser: Firefox 76, OS: Windows
  • Assistive technology: VoiceOver (latest version); Browser: Safari 13.1; OS: macOS
  • Assistive technology: TalkBack (latest version); Chrome 81.0 browser; OS: Native Android 10.0

 

Tools for assessing accessibility

The accessibility audit does not mention the tools used to assess accessibility. The following tools are generally used:
Colour Contrast Analyser (CCA)

  • Web Developer (Firefox extension)
  • W3C Validator
  • Document inspector (Firefox)
  • Wave
  • HeadingsMap

 

Site pages checked for compliance

  • Home page
  • “About us" page
  • “Documents produced by ANTS" page
  • “User support" page
  • “Our results” page
  • “Contact us" page
  • “Public procurement" page
  • “Site map" page
  • “Disclaimer" page
  • “Accessibility" page
  • “Our missions" page

 

 

Compatible browser versions

  • Chrome Desktop: 79.0.3945.130
  • Firefox: 73.0
  • Microsoft Edge: 44.18362.449.0
  • Internet Explorer: 11.657.18362.0
  • Safari: 13.3.1 (there is no version specific to the app, it depends on the version of the iPhone itself)
  • Chrome (iPhone): 80.0.3987.95
  • Chrome (Android): 80.0.3987.117
  • Samsung Internet (Android): 10.2.01.10

 

Feedback and contact

If you are unable to access content or a service because of your disability, you can contact us to be directed to an accessible alternative or to obtain the content in another form.

 

  • Send a message to the agency's Accessibility Officer: ants-accessibilite@interieur.gouv.fr

 

The Accessibility Officer does not have access to the personal data linked to your account, nor to the contents of your current requests or applications. They are also unable to add documents to your file. If you need assistance on any of these subjects, please send a message to our call centre agents. You have several choices:

This tool for the deaf enables you to contact us by telephone using subtitling (Live Transcription of Speech), French Sign Language (LSF), or French Cued Speech (LPC).

 

 

Avenues of appeal

This procedure should be used if you have notified the website manager of a lack of accessibility that is preventing you from accessing content or services on the site and you have not received a satisfactory response.