The accessibility statement hereof applies to the "Online pre-application for a national identity card and/or passport" procedure. It is seen as an essential State procedure and, as such, is monitored by the French Observatory on the quality of online procedures.

It is hosted on the moncompte.ppd.ants.gouv.fr and predemande-passeport.ants.gouv.fr sites.

Compliance status

The online "Pre-application for a national identity card and/or passport" procedure complies only partially with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

73.24% of RGAA version 4 criteria are complied with;
The average compliance rate is 96,40%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

The online pre-application for a national identity card and/or passport complies 100% with the RGAA (General Accessibility Improvement Framework). The remaining non-compliances are now solely related to the Log in - Create an account, Procedure tracking and Contact pages.

On these pages, the main non-compliances for users with disabilities relate to:

"My personal data" page displays account data in disabled input fields, which therefore have too low a contrast ratio (3.2);
The accordions used to create an account do not have any settings, which can lead to transcription errors with assistive tools such as speech synthesizers (7.1);
Some fields are not grouped together correctly, have no item and make browsing unnecessarily complicated with assistive tools (8.9);
There is a break in the title hierarchy on the Create an account page (9.1);
The ordered list to announce the 3 steps for creating an account is not structured with
The "My personal data" page summary is not correctly structured for reading with assistive tools (9.3);
Passwords are no longer returned if CSS is disabled (10.2);
It is impossible to know which item in the list of country codes is selected if CSS is disabled (10.3);
Issue with focus visibility on the accordions used to create an account and on a tooltip (10.7);
On the "My personal data" page, the first name form fields contain a hidden label (11.1), a note states that not all fields are required but nothing tells the user which fields are required (1.10);
"Contact" page: the CAPTCHA on this page still has various accessibility issues when displayed;
The title of the page for keeping track of the procedure contains the acronyms CNI and PSP for national identity card and passport. As such, the title is not relevant (8.6);
France Titres and partner images displayed on account pages are not enlarged when zooming in on the screen (10.4). This means that the menu button disappears in mobile format when the text is zoomed at 200% (10.11);
Loading and number of results messages are incorrectly read by assistive technology. The results table is organized as
instead of as a real table or a semantic structure with titles, paragraphs and lists (9.3).

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

French State websites must use the French State's Design System (DSFR) (Order No.6411-SG on the readability of French State websites and the quality of digital procedures). During an audit, a few rare non-compliances linked to its use were identified:

The hover status over some components (tertiary buttons, accordions) in dark mode does not provide a sufficient level of colour contrast;
Radio buttons do not enlarge when using the browser zoom or when setting the zoom level in the device settings.

The French State's Design System (DSFR) is not funded or developed by the French authority for secure documents. Although these points do not fall under the Agency's responsibility, we will however ensure that any future correction is reported as soon as possible, during a DSFR version upgrade.

Date of this accessibility statement

This statement was drawn up on 20 December 2024.

Technology used for creating the app

HTML
CSS
Javascript

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a MacOS computer with Safari and VoiceOver
On a Windows computer with Firefox and JAWS
On a Windows computer with Firefox and NVDA
On an iOS smartphone with Safari and VoiceOver

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"Help and contact" page;
"Accessibility" page;
"What is your situation?" page;
"What is the reason for your pre-application?" page;
"Confirm reason" page;
"Step 1: Civil status" page;
"Step 2: Relationship (and legal representative)" page;
"Step 3: Nationality" page;
"Step 4: Place of residence and contact details" page;
"Step 5: Supporting documents" page;
"Step 6: Payment" page;
"Step 7: Summary" page;
"Confirmation" page;
"View personal data included in the procedure" page;
"Find out the delivery status for my passport or national identity card" page.

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