Online procedure and mobile app accessibility

This page is not a help page. It details the level of accessibility recorded for the various online procedures, mobile apps and other services offered by France Titres - ANTS (French authority for secure documents).

The French authority for secure documents (France Titres - ANTS) pays particular attention to the quality of its websites to ensure they are accessible to as many people as possible. As such, it is committed to complying with version 4 of the Référentiel Général d'Amélioration de l'Accessibilité (RGAA - General Accessibility Improvement Framework) and to making its online procedures and mobile apps accessible pursuant to Article 47 of French Act No.2005-102 of 11 February 2005.

Questions? Answers.

Online procedure accessibility statements

Vehicle registration procedures

The accessibility statement hereof applies to the "Declaration of transfer of vehicle ownership" procedure. This procedure is one of the 250 most frequently-used online procedures and is monitored by the French Observatory on the quality of online procedures.

It is hosted on the moncompte.ants.gouv.fr and mesdemarches.siv.interieur.gouv.fr sites.

Compliance status

The online "Declaration of transfer of vehicle ownership" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Brigade d’intervention du numérique de la Direction interministérielle du numérique (DINUM - Digital Response Unit of the Interministerial Digital Affairs Directorate) reveals that:

42.65% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 76.31%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None

Content not subject to the accessibility obligation

None

Date of this accessibility statement

This statement was drawn up on 4 April 2024.

Technology used for carrying out the audit

HTML5
CSS
Javascript

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

The accessibility statement hereof applies to the "Application for a registration document for a used vehicle registered in France (change of vehicle owner)" procedure. It is seen as an essential State procedure and, as such, is monitored by the French Observatory on the quality of online procedures.

It is hosted on the moncompte.ants.gouv.fr and mesdemarches.siv.interieur.gouv.fr sites.

Compliance status

The online "Application for a registration document for a used vehicle registered in France (change of vehicle owner)" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

42.66% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 76.7%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None

Content not subject to the accessibility obligation

We use a PayFiP module for the payment steps. This is not financed or developed by the French authority for secure documents (ANTS – France Titres) and falls under the responsibility of the Direction générale des Finances publiques (DGFiP - French Public Finance Department). As such, these interfaces are subject to an exception as they are provided by a third party.

Date of this accessibility statement

This statement was drawn up on 4 April 2024.

Technology used for creating the site

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

The accessibility statement hereof applies to the "Application to renew a vehicle registration document following document loss, theft or damage" procedure. It is seen as an essential State procedure and, as such, is monitored by the French Observatory on the quality of online procedures.

It is hosted on the moncompte.ants.gouv.fr and mesdemarches.siv.interieur.gouv.fr sites.

Compliance status

The online "Application to renew a vehicle registration document following document loss, theft or damage" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

39.71% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 76.94%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

We use a PayFiP module for the payment steps. This is not financed or developed by the French authority for secure documents (ANTS – France Titres) and falls under the responsibility of the French Public Finance Department (DGFiP). As such, these interfaces are subject to an exception as they are provided by a third party.

Date of this accessibility statement

This statement was drawn up on 4 April 2024.

Technology used for creating the site

HTML5;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"My personal data" page;
"My messages" page;
"My document area" page;
"Help and contact" page;
"Accessibility" page;
"Step 1: To begin with" page;
"Step 2: Summary" page;
"Step 3: To finish off" page;
"Request a confidential code" page;
"Request for information - Contact the CERT" page;
"Procedure on hold" page.

The accessibility statement hereof applies to the "Declaration of change of address on the registration document" procedure. It is seen as an essential State procedure and, as such, is monitored by the French Observatory on the quality of online procedures.

It is hosted on the moncompte.ants.gouv.fr and mesdemarches.siv.interieur.gouv.fr sites.

Compliance status

The online "Declaration of change of address on the registration document" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

44.11% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 77.5%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None

Content not subject to the accessibility obligation

We use a PayFiP module for the payment steps. This is not financed or developed by the French authority for secure documents (ANTS – France Titres) and falls under the responsibility of the French Public Finance Department (DGFiP). As such, these interfaces are subject to an exception as they are provided by a third party.

Date of this accessibility statement

This statement was drawn up on 4 April 2024.

Technology used for creating the site

HTML5;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

The accessibility statement hereof applies to the "Application for a Vehicle Administrative Status Certificate (CSA)" procedure. This service is also provided by the official French State histovec.interieur.gouv.fr site where users may view vehicle history.

It is hosted on the siv.interieur.gouv.fr/map-usg-ui site.

Compliance status

The online "Application for a Vehicle Administrative Status Certificate (CSA)" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by Empreinte Digitale reveals that:

40.48% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 75.52%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Only non-compliances that are deemed to have the greatest impact and that exist in a significant amount in the sample pages are listed here:

Some images containing information have no alternative options;
Some contrast between two items is insufficient;
Some links are not explicit enough;
Some design features are not integrated correctly;
Some pages titles are not explicit;
Some text sections are in
instead of
;
Forbidden tags are used;
Title hierarchy is not always logical;
Items are not assembled correctly in list form;
The focus tool is not visible;
Titles are not always tagged correctly;
On forms, there is no specification of the expected format and no example of error message input;
Some content is cropped in mobile format;
Some office files are inaccessible;
No quick access links.

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

None.

Date of this accessibility statement

This statement was drawn up on 20 March 2024.

Technology used for carrying out the audit

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

Firefox and NVDA;
Firefox and JAWS;
Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Colour Contrast Analyser (CCA);
"Web Developer" extension;
"RGAA assistant" extension;
"WCAG Contrast Checker" extension;
"ARC Toolkit" extension;
"HeadingsMap" extension;
Tools for developers integrated into the Firefox browser;
W3C HTML validator.

Online procedure pages checked for compliance

"Home" page;
"Find out more" page;
"Application form for a Vehicle Administrative Status Certificate (CSA)" page;
"Vehicle Administrative Status Certificate (CSA) summary and issuance in PDF format" page;
"Contact" page;
"Disclaimer" page;
"Help window" page.

The accessibility statement hereof applies to the "Application for a Vehicle Identification Document (FIV)" procedure. It is seen as an essential State procedure and, as such, is monitored by the French Observatory on the quality of online procedures.

It is hosted on the moncompte.ants.gouv.fr and mesdemarches.siv.interieur.gouv.fr sites.

Compliance status

The online "Application for a Vehicle Identification Document (FIV)" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

42.03% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 77.20%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

None.

Date of this accessibility statement

This statement was drawn up on 4 April 2024.

Technology used for carrying out the audit

HTML5;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

The accessibility statement hereof applies to the "Register a vehicle and apply for a tax certificate" procedure, a procedure rolled out in its beta version in a few departments across mainland France.

It is hosted on the moncompte.ants.gouv.fr and mesdemarches.siv.interieur.gouv.fr sites.

Compliance status

The online "Register a vehicle and apply for a tax certificate" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

39.13% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 67.89%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time.

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

We use a PayFiP module for the payment steps. This is not financed or developed by the French authority for secure documents (ANTS – France Titres) and falls under the responsibility of the French Public Finance Department (DGFiP). As such, these interfaces are subject to an exception as they are provided by a third party.

Date of this accessibility statement

This statement was drawn up on 16 March 2024.

Technology used for carrying out the audit

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"My personal data" page;
"My messages" page;
"My document area" page;
"Help and contact" page;
"Accessibility" page;
"Step 1: Vehicle" page;
"Step 2: Seller" page;
"Step 3: Buyer" page;
"Step 4: Terms & conditions of sale" page;
"Step 5: Future owner" page;
"Step 7: Supporting documents" page;
"Step 8: Summary" page;
"Step 9: Confirmation" page;
"Request for information - Contact the CERT or the DGFiP - French Public Finance Department" page;
"Procedure on hold" page;
"Find out the delivery status for my vehicle registration document" ↗.

The accessibility statement hereof applies to the "Application for a tax certificate only" procedure, a procedure rolled out in its beta version in a few departments across mainland France. This procedure is reserved for professional buyers.

It is hosted on the moncompte.ants.gouv.fr and mesdemarches.siv.interieur.gouv.fr sites.

Compliance status

The online "Application for a tax certificate only" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

39.13% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 68.12%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time.

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

We use a PayFiP module for the payment steps. This is not financed or developed by the French authority for secure documents (ANTS – France Titres) and falls under the responsibility of the French Public Finance Department (DGFiP). As such, these interfaces are subject to an exception as they are provided by a third party.

Date of this accessibility statement

This statement was drawn up on 17 March 2024.

Technology used for carrying out the audit

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"My personal data" page;
"My messages" page;
"My document area" page;
"Help and contact" page;
"Accessibility" page;
"Step 1: Vehicle" page;
"Step 2: Seller" page;
"Step 3: Buyer" page;
"Step 4: Terms & conditions of sale" page;
"Step 5: Supporting documents" page;
"Step 6: Summary" page;
"Step 7: Confirmation" page;
"Request for information - Contact the CERT or the DGFiP - French Public Finance Department" page;
"Procedure on hold" page.

The accessibility statement hereof applies to the "Renew a W Garage certificate" procedure. This procedure is intended for authorized automotive professionals.

It is hosted on the moncompte.ants.gouv.fr and mesdemarches.siv.interieur.gouv.fr sites.

Compliance status

The online "Renew a W Garage certificate" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

46.38% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 72.46%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time.

PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

We use a PayFiP module for the payment steps. This is not financed or developed by the French authority for secure documents (ANTS – France Titres) and falls under the responsibility of the French Public Finance Department (DGFiP). As such, these interfaces are subject to an exception as they are provided by a third party.

Date of this accessibility statement

This statement was drawn up on 17 March 2024.

Technology used for creating the site

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

The accessibility statement hereof applies to the "Application to create or edit a Vehicle Registration System (SIV) authorization and/or Telepayment Information System (SIT) approval" procedure. This procedure is intended for authorized automotive professionals.

It is hosted on the habilitation-siv.interieur.gouv.fr site (in French).

Compliance status

The online "Application to create or edit a Vehicle Registration System (SIV) authorization and/or Telepayment Information System (SIT) approval" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by Empreinte Digitale reveals that:

25.53% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 66.56%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Only non-compliances that are deemed to have the greatest impact and that exist in a significant amount in the sample pages are listed here.

Some decorative images do not have an empty alt attribute;
Some contrast between two items is insufficient;
Some information is only indicated by colour;
Some tables do not have a title;
Some links are not explicit enough;
Some design features are not integrated correctly;
Some pages titles are not explicit;
Some text sections are in
instead of
;
Forbidden tags are used;
Title hierarchy is not always logical;
Items are not assembled correctly in list form;
The focus tool is not visible;
Titles are not always tagged correctly;
On forms, there is no specification of the expected format and no example of error message input;
Some content is cropped in mobile format;
Some office files are inaccessible;
Some pages do not have consistent tab order;
No quick access links.

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

None.

Date of this accessibility statement

This statement was drawn up on 22 March 2024.

Technology used for carrying out the audit

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

Firefox and NVDA;
Firefox and JAWS;
Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Colour Contrast Analyser (CCA);
"Web Developer" extension;
"RGAA assistant" extension;
"WCAG Contrast Checker" extension;
"ARC Toolkit" extension;
"HeadingsMap" extension;
Tools for developers integrated into the Firefox browser;
W3C HTML validator.

Online procedure pages checked for compliance

"Home" page;
"Disclaimer" page;
"Contact" page;
"Help" page;
"Application presentation" page;
"Find out more" page;
"Information about authorization + Confirm" page;
"Address + Town" page;
"Access mode (check "Web form") and hub with SAML" page;
"Certificate loading" page;
"Contact details" page;
"Payment method" page;
"Enter a business and tabs + mandate form" page;
"List of businesses/mandates" page;
"Information about authorization + PDF" page;
"Confirmation, application registered" page.

The accessibility statement hereof applies to the "Make another vehicle registration-related application" procedure. It is seen as an essential State procedure and, as such, is monitored by the French Observatory on the quality of online procedures.

It is hosted on the moncompte.ants.gouv.fr and mesdemarches.siv.interieur.gouv.fr sites.

Compliance status

The online "Make another vehicle registration-related application" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

36.92% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 65.9%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

The main non-compliances for users with disabilities relate to:

Browsing with the keyboard, which is not always possible or may be very difficult, in particular for the step-by-step guide and entering procedure data;
Issues with contrast on texts and items that make browsing difficult for the visually-impaired;
Information, which is sometimes only indicated by colour;
Links and buttons that are not always relevant, which affects screen-reader users;
Warning and error messages that are not read and some error messages that are irrelevant;
Page titles that are not always relevant;
Document structure that is incorrect;
The focus tool that is sometimes hidden;
Decorative images that are not ignored and information that is sometimes given twice.

Exceptions for excessive demand

None

Content not subject to the accessibility obligation

We use a PayFiP module for the payment steps. This is not financed or developed by the French authority for secure documents (ANTS – France Titres) and falls under the responsibility of the French Public Finance Department (DGFiP). As such, these interfaces are subject to an exception as they are provided by a third party.

Date of this accessibility statement

This statement was drawn up on 3 November 2022.

Technology used for creating the site

HTML;
CSS;
Javascript;
SVG.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

Assistive technology: NVDA; Browser: Firefox / Chrome, OS: Windows
Assistive technology: JAWS; Browser : Firefox / Chrome, OS: Windows
Assistive technology: VoiceOver; Browser: Safari; OS: iPadOS / iOS

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar (Firefox extension);
Colour Contrast Analyser (CCA);
HeadingsMap;
Wave;
Document inspector (Firefox);
W3C HTML validator.

Site pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"My messages" page;
"My document area" page;
"Choose (additional) procedure" page;
"Step-by-step guide" page;
"Step 1: Enter the declaration" page;
"Step 2: Summary" page;
"Step 4: End of application (once the application has been submitted)" page;
"Complete the application (send the message to the CERT)" page;
"End of application and confirmation (following exchange with the CERT)" page;
"Procedure on hold" page;
"Application withdrawn" page.

Driving licence procedures

The accessibility statement hereof applies to the "Register to pass a driving test" procedure. It is seen as an essential State procedure and, as such, is monitored by the French Observatory on the quality of online procedures .

It is hosted on the moncompte.ants.gouv.fr and predemande.permisdeconduire.ants.gouv.fr sites.

Compliance status

The online "Register to pass a driving test" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

49.23% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 75.06%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None

Content not subject to the accessibility obligation

None

Date of this accessibility statement

This statement was drawn up on 24 April 2024.

Technology used for carrying out the audit

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"My personal data" page;
"Help and contact" page;
"Accessibility" page;
"Step 1: Select reason for the application" page;
"Step 2: Civil status" page;
"Step 3: Address and contact" page;
"Step 4: Photo and signature" page;
"Step 5: Supporting documents" page;
"Step 6: Summary" page;
"Step 7: Confirmation" page;
"View personal data included in the procedure" page.

The accessibility statement hereof applies to the "Application for a driving licence" procedure. It is seen as an essential State procedure and, as such, is monitored by the French Observatory on the quality of online procedures.

It is hosted on the moncompte.ants.gouv.fr and predemande.permisdeconduire.ants.gouv.fr sites.

Compliance status

The online "Application for a driving licence" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

49.23% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 75.11%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None

Content not subject to the accessibility obligation

None

Date of this accessibility statement

This statement was drawn up on 24 April 2024.

Technology used for carrying out the audit

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"My personal data" page;
"Help and contact" page;
"Accessibility" page;
"Step 1: Select reason for the application" page;
"Step 2: Civil status" page;
"Step 3: Address and contact" page;
"Step 4: Photo and signature" page;
"Step 5: Supporting documents" page;
"Step 6: Summary" page;
"Step 7: Confirmation" page;
"View personal data included in the procedure" page.

The accessibility statement hereof applies to the "Report an error in your driving licence" procedure. It is seen as an essential State procedure and, as such, is monitored by the French Observatory on the quality of online procedures.

It is hosted on the moncompte.ants.gouv.fr and predemande.permisdeconduire.ants.gouv.fr sites.

Compliance status

The online "Report an error in your driving licence" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

49.23% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 74.55%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None

Content not subject to the accessibility obligation

None

Date of this accessibility statement

This statement was drawn up on 24 April 2024.

Technology used for carrying out the audit

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"My personal data" page;
"Help and contact" page;
"Accessibility" page ↗ (new window);
"Step 1: Select reason for the application" page;
"Step 2: Civil status" page;
"Step 3: Address and contact" page;
"Step 4: Supporting documents" page;
"Step 5: Summary" page;
"Step 6: Confirmation" page;
"View personal data included in the procedure" page.

The accessibility statement hereof applies to the "Application for an international driving licence" procedure. It is seen as an essential State procedure and, as such, is monitored by the French Observatory on the quality of online procedures.

It is hosted on the moncompte.ants.gouv.fr and predemande.permisdeconduire.ants.gouv.fr sites.

Compliance status

The online "Application for an international driving licence" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

49.23% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 75,06%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None

Content not subject to the accessibility obligation

None

Date of this accessibility statement

This statement was drawn up on 24 April 2024.

Technology used for carrying out the audit

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"My personal data" page;
"Help and contact" page;
"Accessibility" page;
"Step 1: Select reason for the application" page;
"Step 2: Civil status" page;
"Step 3: Address and contact" page;
"Step 4: Photo and signature" page;
"Step 5: Supporting documents" page;
"Step 6: Summary" page;
"Step 7: Confirmation" page;
"View personal data included in the procedure" page.

The accessibility statement hereof applies to the "Application to exchange a driving licence obtained abroad, in New Caledonia or in French overseas territory (French Polynesia, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, Wallis and Futuna Islands)" procedure.

It is hosted on the moncompte.ants.gouv.fr and predemande.permisdeconduire.ants.gouv.fr sites.

Compliance status

The online "Application to exchange a driving licence obtained abroad, in New Caledonia or in French overseas territory (French Polynesia, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, Wallis and Futuna Islands)" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

49.23% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 75.06%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None

Content not subject to the accessibility obligation

None

Date of this accessibility statement

This statement was drawn up on 24 April 2024.

Technology used for carrying out the audit

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"My personal data" page;
"Help and contact" page;
"Accessibility" page;
"Step 1: Select reason for the application" page;
"Step 2: Civil status" page;
"Step 3: Address and contact" page;
"Step 4: Photo and signature" page;
"Step 5: Supporting documents" page;
"Step 6: Summary" page;
"Step 7: Confirmation" page;
"View personal data included in the procedure" page.

The accessibility statement hereof applies to the "Application to check a driving licence issued by a European Union or European Economic Area country (taxi, VTC (Tourist Vehicle with Driver), ambulance driver, school transport and public passenger transport professions)" procedure.

It is hosted on the moncompte.ants.gouv.fr and predemande.permisdeconduire.ants.gouv.fr sites.

Compliance status

The online "Application to check a driving licence issued by a European Union or European Economic Area country (taxi, VTC (Tourist Vehicle with Driver), ambulance driver, school transport and public passenger transport professions)" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

49.23% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 75.06%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None

Content not subject to the accessibility obligation

None

Date of this accessibility statement

This statement was drawn up on 24 April 2024.

Technology used for carrying out the audit

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"My personal data" page;
"Help and contact" page;
"Accessibility" page;
"Step 1: Select reason for the application" page;
"Step 2: Civil status" page;
"Step 3: Address and contact" page;
"Step 4: Photo and signature" page;
"Step 5: Supporting documents" page;
"Step 6: Summary" page;
"Step 7: Confirmation" page;
"View personal data included in the procedure" page.

The accessibility statement hereof applies to the "Application to transfer a learner-driver file (reserved for driving schools)" procedure. This procedure is intended for driving school professionals.

It is hosted on the moncompte.ants.gouv.fr and predemande.permisdeconduire.ants.gouv.fr sites.

Compliance status

The online "Application to transfer a learner-driver file (reserved for driving schools)" procedure complies only partially with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

52.31% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 79.21%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

None.

Date of this accessibility statement

This statement was drawn up on 15 February 2024.

Technology used for carrying out the audit

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"My personal data" page;
"My document area" page;
"Help and contact" page;
"Accessibility" page;
"Step 1: Application input by the driving school" page;
"Step 2: Summary for the driving school" page;
"Step 3: Confirmation for the driving school" page;
"Step 4: Approval or refusal by the learner-driver of the application for transfer - Summary" page;
"Step 5: Approval or refusal by the learner-driver of the application for transfer - Confirmation" page.

The accessibility statement hereof applies to the "Issuing a French AM or A2 category post-training certificate, lifting the code 78 or code B96 restriction" procedure. This procedure is intended for driving school professionals.

It is hosted on the moncompte.ants.gouv.fr and predemande.permisdeconduire.ants.gouv.fr sites.

Compliance status

The online "Issuing a French AM or A2 category post-training certificate, lifting the code 78 or code B96 restriction" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

47.69% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 74.70%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

None.

Date of this accessibility statement

This statement was drawn up on 16 February 2024.

Technology used for carrying out the audit

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"My personal data" page;
"My document area" page;
"Help and contact" page;
"Accessibility" page;
"Step 1: Select reason for the application" page;
"Step 2: Civil status" page;
"Step 3: Address and contact" page;
"Step 4: Supporting documents" page;
"Step 5: Summary" page;
"Step 6: Confirmation" page;
"View personal data included in the procedure" page.

The accessibility statement hereof applies to the "Managing, scheduling and issuing a driving licence point recovery course certificate" procedure. This procedure is intended for Road Safety Awareness Centres.

It is hosted on the moncompte.ants.gouv.fr and predemande.permisdeconduire.ants.gouv.fr sites.

Compliance status

The online "Managing, scheduling and issuing a driving licence point recovery course certificate" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

38.24% of RGAA version 4 criteria are complied with;
The average compliance rate for the online service is 71.00%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

Some decorative images are not ignored;
The CAPTCHA system is inaccessible;
The contrast is not always complied with;
Tables are not correctly structured or do not have a related title;
Some links are irrelevant;
Some features are inaccessible via the keyboard;
Some buttons have irrelevant labels;
Users are not always informed of a change of context or the appearance of an error or success message;
The HTML code is not always valid;
Page titles are sometimes irrelevant;
Test occasionally appears in English although the language has not been changed;
Title hierarchy is not always applied;
Some features are not available without CSS;
Not all tooltips are accessible via the keyboard;
Some form fields are not labelled or have irrelevant labels;
Some fields are not grouped together;
Browsing order is not always applied;
Users have no control over the session time;
PDF files are not accessible and have no text alternative.

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

None.

Date of this accessibility statement

This statement was drawn up on 22 February 2024.

Technology used for carrying out the audit

HTML;
CSS;
Javascript.

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a Windows computer with Firefox and NVDA;
On a Windows computer with Firefox and JAWS;
On a MacOS computer with Safari and VoiceOver;
On an iOS smartphone with Safari and VoiceOver.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"My personal data" page;
"My document area" page;
"Help and contact" page;
"Accessibility" page;
"Course schedule" page;
"View participant data" page;
"Declare a course" page;
"Favourite addresses" page;
"View/edit course information" page;
"Declare a course participant - Step 1: Reason for the application" page;
"Declare a course participant - Step 2: Civil status" page;
"Declare a course participant - Step 3: Address and contact" page;
"Declare a course participant - Step 4: Supporting documents" page;
"Declare a course participant - Step 5: Summary" page;
"Declare a course participant - Step 6: Confirmation" page.

National identity card and passport procedures

The accessibility statement hereof applies to the "Online pre-application for a national identity card and/or passport" procedure. It is seen as an essential State procedure and, as such, is monitored by the French Observatory on the quality of online procedures.

It is hosted on the moncompte.ppd.ants.gouv.fr and predemande-passeport.ants.gouv.fr sites.

Compliance status

The online "Pre-application for a national identity card and/or passport" procedure complies only partially with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out by the French Digital Response Unit of the Interministerial Digital Affairs Directorate (DINUM) reveals that:

73.24% of RGAA version 4 criteria are complied with;
The average compliance rate is 96,40%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

The online pre-application for a national identity card and/or passport complies 100% with the RGAA (General Accessibility Improvement Framework). The remaining non-compliances are now solely related to the Log in - Create an account, Procedure tracking and Contact pages.

On these pages, the main non-compliances for users with disabilities relate to:

"My personal data" page displays account data in disabled input fields, which therefore have too low a contrast ratio (3.2);
The accordions used to create an account do not have any settings, which can lead to transcription errors with assistive tools such as speech synthesizers (7.1);
Some fields are not grouped together correctly, have no item and make browsing unnecessarily complicated with assistive tools (8.9);
There is a break in the title hierarchy on the Create an account page (9.1);
The ordered list to announce the 3 steps for creating an account is not structured with
The "My personal data" page summary is not correctly structured for reading with assistive tools (9.3);
Passwords are no longer returned if CSS is disabled (10.2);
It is impossible to know which item in the list of country codes is selected if CSS is disabled (10.3);
Issue with focus visibility on the accordions used to create an account and on a tooltip (10.7);
On the "My personal data" page, the first name form fields contain a hidden label (11.1), a note states that not all fields are required but nothing tells the user which fields are required (1.10);
"Contact" page: the CAPTCHA on this page still has various accessibility issues when displayed;
The title of the page for keeping track of the procedure contains the acronyms CNI and PSP for national identity card and passport. As such, the title is not relevant (8.6);
France Titres and partner images displayed on account pages are not enlarged when zooming in on the screen (10.4). This means that the menu button disappears in mobile format when the text is zoomed at 200% (10.11);
Loading and number of results messages are incorrectly read by assistive technology. The results table is organized as
instead of as a real table or a semantic structure with titles, paragraphs and lists (9.3).

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

French State websites must use the French State's Design System (DSFR) (Order No.6411-SG on the readability of French State websites and the quality of digital procedures). During an audit, a few rare non-compliances linked to its use were identified:

The hover status over some components (tertiary buttons, accordions) in dark mode does not provide a sufficient level of colour contrast;
Radio buttons do not enlarge when using the browser zoom or when setting the zoom level in the device settings.

The French State's Design System (DSFR) is not funded or developed by the French authority for secure documents. Although these points do not fall under the Agency's responsibility, we will however ensure that any future correction is reported as soon as possible, during a DSFR version upgrade.

Date of this accessibility statement

This statement was drawn up on 20 December 2024.

Technology used for creating the app

HTML
CSS
Javascript

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

On a MacOS computer with Safari and VoiceOver
On a Windows computer with Firefox and JAWS
On a Windows computer with Firefox and NVDA
On an iOS smartphone with Safari and VoiceOver

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Web Developer toolbar;
Colour Contrast Analyser (CCA);
HeadingsMap;
WCAG Contrast Checker;
Element inspector;
W3C HTML validator;
High-contrast browsing mode.

Online procedure pages checked for compliance

"Log in - Create an account" page;
"Home - My online procedures" page;
"Help and contact" page;
"Accessibility" page;
"What is your situation?" page;
"What is the reason for your pre-application?" page;
"Confirm reason" page;
"Step 1: Civil status" page;
"Step 2: Relationship (and legal representative)" page;
"Step 3: Nationality" page;
"Step 4: Place of residence and contact details" page;
"Step 5: Supporting documents" page;
"Step 6: Payment" page;
"Step 7: Summary" page;
"Confirmation" page;
"View personal data included in the procedure" page;
"Find out the delivery status for my passport or national identity card" page.

The accessibility statement hereof applies to the "Declaration of receipt or non-receipt of your passport as a French national living abroad" procedure.

It is hosted on the telereception-passeport.ants.gouv.fr site.

Compliance status

The online "Declaration of receipt or non-receipt of your passport as a French national living abroad" procedure does not comply with version 4 of the General Accessibility Improvement Framework (RGAA) due to the non-compliances and exceptions listed below.

,

Test results

The compliance audit carried out by Empreinte Digitale reveals that:

43.90% of RGAA version 4 criteria are complied with;
The average compliance rate is 85%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

The main non-compliances for users with disabilities relate to:

Some decorative images are not ignored by assistive technology;
Some images containing information have no alternative textual options;
Some purely visual CAPTCHA have no accessible alternative options;
Contrast ratios of some texts are insufficient as regards their background and/or adjacent colours;
Some links have irrelevant titles;
Some rich or Javascript components are not compatible with assistive technology;
Some pages have no language choice;
Some pages titles are not explicit enough;
Some tags are only used for presentation purposes;
Some titles are not applied correctly;
Some lists are not applied correctly;
Some document structures are irrelevant;
Some forbidden tags are present on all the pages;
The focus tool is greyed out on several site items;
Some form fields are not labelled, poorly labelled or have irrelevant labels;
Some form fields are not grouped together correctly;
Input checks are not always used correctly in forms;
There is no functional skip link.

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

Images added by users are deemed third-party content.

Date of this accessibility statement

This statement was drawn up on 19 July 2024.

Technology used for creating the app

HTML
CSS
Javascript

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

Firefox and NVDA;
Safari and VoiceOver;
Firefox and Jaws.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Colour Contrast Analyser (CCA);
"Web Developer" extension;
"WCAG Contrast Checker" extension;
"ARC Toolkit" extension;
"HeadingsMap" extension;
Tools for developers integrated into the Firefox browser;
W3C HTML validator.

Online procedure pages checked for compliance

1. "Home" page;

2. "Declaration of receipt of your passport" page;

3. "Declaration of receipt of your passport: confirmation" page;

4. "Attach proof of delivery (Accept Passport)" page;

5. "Proof of delivery" page;

6. "Passport error" page;

7. "Declaration of non-receipt of your passport" page;

8. "Declaration of non-receipt of your passport: confirmation" page;

9. "Declaration of loss of secret code" page.

Mobile apps and other services accessibility statements

The accessibility statement hereof applies to the "Simplimmat.gouv" app available on App Store and Google Play Store

Compliance status

The "Simplimmat.gouv" app partially complies with version 4 of the Référentiel Général d’Amélioration de l’Accessibilité (RGAA - General Accessibility Improvement Framework) due to the non-compliances and exceptions listed below.

Test results

The compliance audit carried out on 6 June 2023 by CGI, on a sample of 14 ANTS screens and 1 website page, reveals that:

59.01% of RGAA version 4 criteria are complied with;
The average compliance rate is 73.2%.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

The QR code is an image containing information but has no textual alternative;
Decorative images wrongly have alternative text that is read by screen readers;
Images containing information, including the "Marianne" logo, have no relevant text alternatives;
In the app "summary" pages, some text field labels have insufficient contrast;
Some links are read character by character or do not have explicit titles;
The "Help and contact" page is not accessible to screen readers (iOS and Android);
The "Home" and "My vehicles" page buttons are not read with the speech reader (only the text is read without specifying that it is a button);
The focus is sometimes placed in the background when a modal window is open, which causes browsing issues;
Some "disabled" statuses are not displayed;
Some screens have no title or titles that are not explicit enough. There is sometimes a same title for several different screens;
Some titles do not follow the natural structure order (h1, h2, hn, etc.);
The different content areas of the screen are not identified by the screen reader on the Home page (header, main content, footer);
Text size cannot be increased on iOS devices;
The focus tool is sometimes invisible as movement is behind the screen displayed.
Some error messages are missing, as well as correction / help with input suggestions;
The radio buttons for choosing civil status (Mr or Ms) are read separately and not grouped together;
Some button labels are not explicit enough;
Downloadable PDF files are inaccessible. Content blocks are read inconsistently;
The app cannot be viewed in "landscape" format.

Exceptions for excessive demand

None.

Content not subject to the accessibility obligation

None.

Date of this accessibility statement

This statement was drawn up on 6 June 2023.

Technology used for creating the app

Ionic

Test environment

Content retrieval checks were carried out based on the combination provided by the RGAA (General Accessibility Improvement Framework) reference base, using the following versions:

Google Pixel - Andoid 14;
iPhone – iOS 16.5.1.

Tools for assessing accessibility

The following tools were used to check compliance with the RGAA (General Accessibility Improvement Framework):

Panel of Android accessibility features including Google accessibility scanner;
Panel of iPhone accessibility features;
"Colour Contrast Analyser and "Contrast Finder";
PAC3 (PDF Accessibility Checker), Acrobat DC Pro for analysing PDF.

Online procedure pages checked for compliance

Audit carried out on the qualification environment on a sample of 14 ANTS screens and 1 website page:

"Home - logged user" page;
"Presentation of the list of vehicles registered in the app" page;
"Presentation of a vehicle with 2 downloadable certificates (PDF documents: provisional registration document and transfer of ownership document)" page;
"App tutorial and presentation" page;
"Enter the confirmation code received by SMS when creating an account" page;
"Error message" page;
"Unlock the app" page;
"Signature to confirm the procedure" page;
"Help and contact" page;
"Add the main vehicle owner and any co-owners" page;
"My Vehicle summary (during the transfer of ownership/purchase procedure)" page;
"Presentation of the vehicle transfer of ownership/purchase application" page;
"Presentation of the transfer of ownership situation" page;
"QR code scan" page;
"Accessibility" page ↗, where the accessibility statement hereof is displayed.

Accessibility statements for other France Titres services

Strategy for ensuring accessibility and actions taken

Pursuant to the provisions of version 4 of the General Accessibility Improvement Framework (RGAA), the Authority has rolled out a Multi-annual Accessibility Initiative, divided into annual action plans.

2024-2026 Multi-annual Accessibility InitiativePDF – 241 ko

View the 2024-2026 Multi-annual Accessibility Initiative

2025 Annual Accessibility PlanPDF – 693 ko

View the 2025 Annual Accessibility Plan

Feedback and contact

If you are unable to access content or a service as a result of your disability, you may get in touch with us so we may direct you to an accessible alternative or provide you with the content in another form.

Please send a message to the Authority's accessibility contact person: ants-accessibilite@interieur.gouv.fr

The accessibility contact person does not have access to your account's personal data or to the content of your current applications. They cannot take action on your application to add a document, for example. Should you require help with any of these subjects, please send a message to our call centre staff. To do this, you can:

Contact ANTS (French authority for secure documents) using our contact forms
Contact ANTS (French authority for secure documents) by phone on 34 00 from mainland France (local call rate) or on +33 (0)9 70 83 07 07 from a French overseas territory or from abroad. You can reach us from Monday to Friday from 9 am to 5 pm (CET).
Contact ANTS (French authority for secure documents) via Acce-o: this tool, designed for deaf and hearing-impaired people, enables you to contact us by phone using subtitling (Automatic Speech Recognition), in French Sign Language (FSL) or in French Cued Speech (Langue Parlée Complétée (LPC)).

Recourse

This procedure is to be used if you have reported a lack of accessibility to the website administrator that prevents you from accessing site content or services and for which you have not received a satisfactory answer.

Send a message to the Ombudsman
Contact the Ombudsman Delegate in your region
Send a postal mail (free-of-charge, do not pay postage if sending from mainland France, otherwise please pay postage) to the Défenseur des droits - Libre réponse 71120 75342 Paris CEDEX 07, FRANCE

Online procedure and mobile app accessibility

Questions? Answers.

What exactly is digital accessibility?

How can I report a browsing issue on French authority for secure documents (ANTS) sites when using tab keys or my assistive technology?

What you must include in your message:

How do I report a typo or a broken link (404 error)?

What you must include in your message:

How can I suggest an improvement for the websites, mails or documents that you send us?

What you must include in your message:

Online procedure accessibility statements

Vehicle registration procedures

Non-compliant "Declaration of transfer of vehicle ownership" procedure

Compliance status

Test results

Inaccessible content

Non-compliances

Exceptions for excessive demand

Content not subject to the accessibility obligation

Date of this accessibility statement

Technology used for carrying out the audit

Test environment

Tools for assessing accessibility

Site pages checked for compliance

Non-compliant "Application for a registration document for a used vehicle registered in France (change of vehicle owner)" procedure

Compliance status

Test results

Inaccessible content

Non-compliances

Exceptions for excessive demand

Content not subject to the accessibility obligation

Date of this accessibility statement

Technology used for creating the site

Test environment

Tools for assessing accessibility

Site pages checked for compliance

Non-compliant "Application to renew a vehicle registration document following document loss, theft or damage" procedure

Compliance status

Test results

Inaccessible content

Non-compliances

Exceptions for excessive demand

Content not subject to the accessibility obligation

Date of this accessibility statement

Technology used for creating the site

Test environment

Tools for assessing accessibility

Online procedure pages checked for compliance

Non-compliant "Declaration of change of address on the registration document" procedure

Compliance status

Test results

Inaccessible content

Non-compliances

Exceptions for excessive demand

Content not subject to the accessibility obligation

Date of this accessibility statement

Technology used for creating the site

Test environment

Tools for assessing accessibility

Site pages checked for compliance

Non-compliant "Application for a Vehicle Administrative Status Certificate (CSA)" procedure

Compliance status

Test results

Inaccessible content

Non-compliances

Exceptions for excessive demand

Content not subject to the accessibility obligation

Date of this accessibility statement

Technology used for carrying out the audit

Test environment

Tools for assessing accessibility

Online procedure pages checked for compliance

Non-compliant "Application for a Vehicle Identification Document (FIV)" procedure

Compliance status

Test results

Inaccessible content

Non-compliances

Exceptions for excessive demand

Content not subject to the accessibility obligation

Date of this accessibility statement

Technology used for carrying out the audit