France Titres Ethics Charter

France Titres Board of Directors endorsed the Agency Ethics Charter on 25 September 2025.

Preamble

France Titres - French authority for secure documents (formerly known as ANTS) is a French public administrative institution under the supervision of the French Ministry for the Interior. Since its creation under Decree No.2007-240 of 22 February 2007, the Agency's missions have been clarified and since extended under Decree No.2024-146 of 26 February 2024, which also enables it to bear the name France Titres. The Agency's 2024-2026 Objectives and Performance Contract (COP) sets out its strategic ambitions. This is specified in a roadmap that consolidates France Titres' historic missions with regard to issuing identification documents and that prepares for the future, where digital sovereignty is a key strategic challenge. The Agency's missions are therefore now organized as follows

1. Issue secure identification documents

  • Design, produce and deliver secure identification documents.
  • Supervise and control quality and traceability in the production chain, comply with security and time commitments.
  • Anticipate changes in identification document requests to ensure optimal supply.
  • Modernize and secure identification documents to meet EU requirements, as well as changes in society and uses.
  • Contribute to EU and global standardization work.

2. Digitize and simplify key procedures and documents

  • Develop and maintain highly-efficient, secure, accessible information systems to support the digitization of procedures.
  • Manage the ants.gouv.fr portal, the entry point for secure documents procedures.
  • Manage large-scale projects such as the overhaul of the vehicle registration system, carried out hand-in-hand with the Road Safety Delegation.
  • Manage digital trust services: COMEDEC (secure platform for routing civil registry data between professionals), DOCVÉRIF (anti-fraud system for identification documents), Simplimmat app (for vehicle transactions), etc.

3. Roll out sovereign digital identity on a nationwide and EU-wide scale

  • Roll out the France Identité app, the Europewide interoperable sovereign digital identity and digital wallet solution.
  • Steer EU projects to develop uses that enable citizens to access various services (bank, insurance, telephony, etc.) in all EU member states via their digital wallet.

4. Provide support to service users and prepare for tomorrow's uses

  • Prioritize user satisfaction by ensuring service accessibility.
  • Strengthen links with regions.
  • Involve users in the governance of the Agency to better meet their expectations
  • Take universal accessibility into account when designing and developing France Titres.
These missions, which involve handling personal data and managing sensitive data repositories, are subject to an increasingly stringent legal framework: the European General Data Protection Regulation (GDPR), the General Security Framework (RGS), General Accessibility Improvement Framework (RGAA), etc.
Moreover, they lend themselves to the use of tools based on artificial intelligence, which is now governed by the European Artificial Intelligence Act and other related regulations.
Finally, France Titres must ensure compliance with the ethical rules applicable to all public entities and, more specifically, with those of the French Ministry for the Interior with regard to anti-fraud efforts and anti-corruption measures.

Ethical principles

1. PROTECTION OF RIGHTS

Pursuant to the European General Data Protection Regulation (GDPR), France Titres addresses requests from users regarding access to, rectification and deletion of their personal data, in compliance with the special rules governing the various types of data processing for which France Titres is responsible.
 

2. SECURITY

The agency implements suitable measures to ensure the security of data and systems pursuant to applicable requirements. It protects sensitive information from all types of internal and external threat.
 

3. EQUITY

The Agency is committed to preventing all forms of discrimination and bias, irrespective of race, gender, religion, sexual orientation, age, disability or any other protected characteristic.
 

4. TRANSPARENCY

Decisions are documented and justifiable.
 

5. ETHICS

The Agency ensures compliance with the ethical rules that apply to operators of the French Ministry for the Interior. An ethics officer-contact person is appointed at the Agency. Officers make declarations of interest when the situation so requires.
 

6. SECULARISM

Pursuant to the French General Civil Service Code, "in the performance of their duties, civil servants are bound by an obligation of neutrality. They perform their duties in accordance with the principle of secularism. As such, they refrain from expressing their religious opinions. They are trained in this principle. Civil servants treats all individuals equally and respects their freedom of conscience and dignity." (Article L. 121-2 of the French General Civil Service Code). The Civil Service Secularism Charter provides a framework for ensuring a respectful, harmonious working environment that is open to all beliefs, while preserving public order and freedom of expression for all. The duty of neutrality prohibits, during service and while the civil servant is at their workplace, any individual behaviour that could suggest that the civil servant, and through them the public service, is not neutral and may not treat users equally. Such behaviour may take the form of signs or clothing, but also of spoken or written words.
The Agency's secularism officer-contact person is the HR Transformation Manager. They may be contacted at the following address: referent-laicite-france-titres@interieur.gouv.fr.
 

7. RESPONSIBILITY

The Agency is committed to clarifying who does what within the organization, by complying with internal control principles.

Commitments

1. COMMITMENT TO SERVICE DESIGN

The Agency is committed to designing its products and services in an ethical way. This commitment is seen in particular through the ongoing efforts to raise awareness of ethical issues among its teams. And, more specifically, with respect to designing the "European wallet", an ad hoc approach has been rolled out. A partnership agreement has been concluded for France Titres to be part of the "Values and Policies of Personal Information" Chair, launched by the IMT Business School. The Agency is committed to ensuring that the use of personal data complies with the principles of lawfulness, transparency and relevance, pursuant to regulations in effect. The Agency is committed to integrating CSR goals and targets into its procurement policy.
 

2. COMMITMENT WHEN USING SERVICES

Respect for individuals must be applied by users of France Titres' technologies and services. The Agency pays particular attention to ensuring that call centre staff at the Citizen Contact Centre are treated with respect. The Moderation and Commitment Charter for France Titres (and France Identité) pages on social media specifies the terms and conditions for consulting and for interacting for users and subscribers of its accounts.
The use of AI to interact with users (chatbot on the ants.gouv.fr portal, call bot on the interactive voice server, etc.) must be subject to regular and systematic checks by officers.
 

3. COMMITMENT TO THE DESIGN OF THE EUROPEAN DIGITAL WALLET

As part of the tests for rolling out the digital wallet, the Aptitude Consortium, coordinated by the French Ministry for the Interior, has planned a working group focusing on compliance, European values and civil society. Its work includes drafting a state of the art of the main regulations in effect and to come that have a direct impact on digital identities and the digital wallet. It also entails harmonizing and implementing regulations and solutions specific to the various aspects of the Aptitude Project, which includes the digital passport and passenger travel. Common principles on European values and civil society, with a particular emphasis on inclusion, must be identified and established.
Finally, this consortium will set up the organization of the European Consultative Council, which is vital and which includes setting up and organizing its meetings, as well as disseminating its communications to partners.
France Titres plays a key role in this work. It is involved in drafting the state of the art of regulations and is in charge of implementing regulations in the consortium. It helps identify and establish common principles on European values and civil society. Finally, it is involved in organizing and takes part in European Consultative Council meetings.

Governance

1. SUPERVISION

The Ethics Charter was endorsed by endorsed by France Titres Board of Directors following review by the Strategic Orientation Committee.
It is implemented under the responsibility of the Director of France Titres.
 

2. TRAINING AND AWARENESS

The Agency ensures that its officers, its service providers and its users are familiar with the Ethics Charter. It is published on the ants.gouv.fr site.
Awareness sessions are organized in the Agency at least once a year.
 

3. AUDITS AND ASSESSMENT

Audits are carried out on a regular basis to ensure that ethical principles are understood and applied, and to identify any need for change.

Review

The Ethics Charter is reviewed on a yearly basis.
Any amendments are subject to the approval of the Board of Directors.

Download the press release (only in french)

France Titres Ethics Charter press release