General Terms and Conditions of Justif'Adresse

General Terms and Conditions of Use of the Justif'Adresse app

Date of the latest update: 4 May 2026
 

1. Preamble

1. The French Ministry of the Interior, the French authority for secure documents (France Titres (ANTS)), in their capacity as project manager for developments in the information systems with regard to the issuance of identification documents, has implemented the "Justif'Adresse" tool, pursuant to French Decree No. 2020-732 of 15 June 2020, which enables the French Ministry of the Interior to automatically check the postal address of a user who carries out an online pre-application procedure for a French national identity card and/or passport, or who applies for a driving licence or vehicle registration document online ("eligible identification documents").
 

2. Users who wish to use the "Justif'Adresse" tool when carrying out an online pre-application procedure or application procedure must acknowledge the General Terms and Conditions of Use hereof and are required, each time they visit the site, to acknowledge any changes made to them.
 

3. The General Terms and Conditions of Use hereof are not General Terms and Conditions of Sale or General Terms and Conditions of Services.
 

4. They set out the rules that all visitor-users must comply with when using the "Justif'Adresse" app.
 

2. Definitions

5. The terms defined below will have the following meanings between the parties:

• "Service provider": a provider of goods or services linked to the user’s place of residence, the list of which is set out in an order issued pursuant to French Decree No. 2020-732 of 15 June 2020 on the digitization of proof of address for the issuance of French national identity cards, passports, driving licences and vehicle registration documents.
• "Internet": a network of networks enabling the exchange of information using a protocol known as TCP/IP. Data is routed through networks of various types that are capable of reading messages complying with this technical standard. Each component of this network is owned by private or public organizations, which cooperate in their operation without this necessarily entailing a bilateral obligation regarding quality.
• "Justif'Adresse": a specialized app made available to users, accessible when carrying out an online application procedure for one of the identification documents specified under the Preamble pursuant to the terms and conditions provided for under the regulations specific to each of these identification documents enabling automated checking of the postal address provided by the user to one of the service providers linked to their postal address.
• "Eligible identification documents": French national identity card, passport, driving licence and vehicle registration document.
• "User": any person accessing the features of the Justif'Adresse app. To be able to use this tool, users must have concluded a contract with a service provider in their own name, either as account holder or as joint account holder.

3. Purpose

6. The purpose of the General Terms and Conditions of Use hereof is to set out the terms and conditions in which users can use the "Justif'Adresse" app, which enables the French Ministry of the Interior, pursuant to legal and regulatory provisions in effect on the protection of personal data, to automatically check the postal address of said users with one of the service providers available to them; this applies solely to online application procedures submitted to the authorities for the eligible identification documents.
 

4. Date of effect - Term

7. The General Terms and Conditions of Use hereof take effect on the date they are published online and until new General Terms and Conditions of Use replace these.
 

5. Scope and enforceability

8. The General Terms and Conditions of Use hereof are binding on the user from the date of their acceptance by the user and for the entire duration of use of Justif'Adresse.
 

9. The French Ministry of the Interior reserves the right to amend and update the General Terms and Conditions of Use hereof at any time and without notice.
 

10. Users are explicitly informed that the version of the General Terms and Conditions of Use that is legally binding is the one available online on the date they log into Justif'Adresse.
 

11. Justif'Adresse users are therefore advised to consult them regularly.
 

12. User may choose to discontinue their use of the Justif'Adresse app at any time but remain liable for any previous use.
 

6. Accessing Justif'Adresse

13. Access to the Justif'Adresse app is free of charge for users who:

• use the online application procedures for the eligible identification documents;
• have concluded a contract with a service provider in their own name, either as account holder or as joint account holder.

14. The Justif'Adresse app is generally accessible 24/7.
 

15. Given the nature and complexity of the internet, and in particular its technical performance and the response times involved in consulting, retrieving and transferring data, the French Ministry of the Interior makes every effort, pursuant to best practices, to ensure access to and the availability of Justif'Adresse.
 

16. Notwithstanding, the French Ministry of the Interior reserves the right, without notice, or compensation, to temporarily or permanently shut down the Justif'Adresse app and/or access to one or more remote services in particular to carry out updates, maintenance work, modifications or changes to operational methods, servers and access times, although this list is not exhaustive.
 

17. The French Ministry of the Interior cannot be held liable for any damage of any kind that may result from said changes or from the temporary unavailability or permanent shut-down of all or part of Justif'Adresse or services related to it.
 

18. The French Ministry of the Interior reserves the right to add to or modify Justif'Adresse and/or the services related to it, at any time, in line with developments in technology.
 

19. Users are responsible for ensuring that the IT and communication resources at their disposal are capable of evolving so that they can adapt to changes made to Justif'Adresse.
 

7. Procedure for checking the address

20. Once a user accepts to use the Justif'Adresse tool for their postal address to be automatically checked, they must choose one of the service providers with which they have concluded a contract, as account holder or as joint account holder, from the list provided to them.
 

21. If none of the service providers on the list corresponds to any of those with which they have concluded a contract, then they can cancel the procedure for checking the address automatically and go back to the conventional checking procedure.
 

22. The user's postal address is checked with this service provider through the automatic transmission of the user's first name, last name and postal code.
 

23. If the service provider recognizes said data (and, subject to any instances of homonyms), and only said data, then the first phase of the address test is considered a match and, as such, the service provider then returns all of the user's address data back to the French Ministry of the Interior. An algorithm is used to calculate the similarity between the address returned by the service provider and that entered by the user, in order to determine a likelihood score. If this calculation indicates that the likelihood margin is too wide, the address check fails and the user is then allowed to repeat the procedure twice more, with two other service providers.
 

24. After three unsuccessful attempts, or if the user themselves cancels the process during any of these three attempts, the procedure for checking the address automatically is then cancelled and the user is asked to go back to the conventional procedure of providing a paper-version proof of their address when submitting their application to the authorities (when applying for a French national identity card or passport) or of downloading a digital copy of proof of address (when applying for a vehicle registration document or driving licence).
 

25. However, if the user's address has been checked and matches, then they are exempt from providing a paper-version proof of their address when applying to the authorities for an identification document.
 

26. Under no circumstances can a user be refused the issuance of an identification document in the event that Justif'Adresse fails to check an address.
 

8. Personal data

27. Pursuant to regulations on the protection of personal data, in particular EU Regulation No. 2016/679 of 27 April 2016, the General Data Protection Regulation ("GDPR") and the amended French Data Protection Act (la loi relative à l'informatique, aux fichiers et aux libertés) No. 78-17 of 6 January 1978, users are informed that the French Ministry of the Interior and France Titres (ANTS), as joint data controllers, jointly carry out the processing of personal data relating to them.
 

28. Data submitted by a user via the Justif'Adresse app (in particular their first name, last name and full postal address) is intended for authorized staff of the French Ministry of the Interior and of France Titres (ANTS), joint data controllers. Only the first name, last name and postal code entered by the user are transmitted to the service provider that the user has chosen. The main purposes of this processing are:

• for managing access to and the operation of Justif'Adresse;
• for managing the request to check the user's postal address via the Justif'Adresse app.

29. Data that does not come from a public source (in particular the user's address) is transmitted to the French Ministry of the Interior by the service provider using the Justif'Adresse app and is intended for authorized staff of the French Ministry of the Interior and of France Titres (ANTS), joint data controllers, and for the authority responsible for issuing the eligible identification documents. The main purpose of this processing is:

• to check the user's postal address via the Justif'Adresse app.

30. This processing is carried out pursuant to the provisions of French Decree No. 2020-732 of 15 June 2020.
 

31. On each form used to collect personal data, users are informed whether responses are required or optional by the presence of an asterisk (*). If the information required is not entered, then the request for the address to be checked via the Justif'Adresse services cannot be completed.
 

32. The data is retained by the French Ministry of the Interior for a one (1) year period, extended by the required retention periods for accounting purposes and the statutory limitation period.
 

33. The personal data collected is not transferred to any States that are not members of the European Community.
 

34. Users are informed of the existence of an algorithm, implemented by the French Ministry of the Interior, used to determine whether the automated check of the address has been successful or not. In the event of failure to check a user's address, the only consequence for said user is the obligation to submit a paper-version proof of address when applying for their French national identity card or passport or to download a digital copy of proof of address when applying for a vehicle registration document or a driving licence. This automatic check has no specific legal effect on the decision as to whether or not to issue the identification document requested by the user.
 

35. As data subjects, users have the right to access, enquire about, modify, correct, erase and transfer their data, as well as the right to restrict the processing of their personal data, which allows them, where applicable, to have personal data concerning them corrected, completed, updated, blocked or erased if such data is inaccurate, incomplete, ambiguous, out of date, or where its collection, use, disclosure or storage is prohibited.
 

36. Users also have the right to object to the processing of their personal data on legitimate grounds, as well as the right to object to such data being used for marketing purposes, on the understanding that the French Ministry of the Interior excludes any commercial use of such data.
 

37. Furthermore, users have the right to set out general and specific instructions regarding the retention, erasure and disclosure of their data after their death.
 

38. To exercise their rights, users must send an email:

• to the following address: ants-justifadresse@interieur.gouv.fr.

39. Users are informed that, when they visit Justif'Adresse, a cookie may automatically be stored on their browsing software. For more information, users are invited to consult the section dedicated to cookies.
 

40. Finally, users have the right to file a complaint with the French Data Protection Authority ("CNIL" - Commission nationale Informatique et libertés).
 

41. Users who hold parental responsibility and are applying for one of the eligible identification documents on behalf of their minor child residing at the same address as themselves must give their explicit consent by ticking the specific box to confirm that the French Ministry of the Interior and France Titres (ANTS), as joint data controllers, jointly carry out the processing of personal data relating to their minor child.
 

9. Security

42. Justif'Adresse users undertake not to commit any act that could compromise the IT security of the app or the IT systems of other users.
 

43. Justif'Adresse users undertake not to interfere with or disrupt the normal operation of the app.
 

10. Intellectual property

44. The content of the Justif'Adresse app, the general structure, as well as the software, text, images (whether animated or not), photos, its know-how and all other components making up Justif'Adresse are the exclusive property of the French Ministry of the Interior or of third parties that have granted a licence to the former.
 

45. The General Terms and Conditions of Use hereof do not entail any transfer of any kind of intellectual property right to users as regards components belonging to the French Ministry of the Interior or its assigns, such as sounds, photos, images, literary works, artistic works, software, trademarks, graphic charters, logos.
 

46. In particular, users refrain from modifying, copying, reproducing, downloading, publishing, transmitting, using commercially and/or disseminating the services or pages of Justif'Adresse, as well as the computer codes for the components of Justif'Adresse services and the app itself, in any way whatsoever.
 

47. Reproduction and/or representation, in whole or in part, of one of these rights, without the explicit permission of the French Ministry of the Interior, is prohibited and would constitute an infringement liable to give rise to civil and criminal liability on the part of the infringer.
 

48. Consequently users refrain from any conduct or action that may, directly or indirectly, infringe the intellectual property rights of the French Ministry of the Interior.
 

49. The same applies to databases that may be shown, where applicable, on Justif'Adresse, which are protected by the articles of the French Intellectual Property Code.
 

50. The distinguishing insignia of the French Ministry of the Interior, such as domain names, trademarks, names and logos shown on Justif'Adresse are protected by the French Intellectual Property Code. Reproduction, in whole or in part, of these distinguishing insignia carried out using Justif'Adresse components without the explicit permission of the French Ministry of the Interior is therefore prohibited, pursuant to the French Intellectual Property Code.
 

51. Only use that complies with the intended purpose of the Justif'Adresse app is permitted.
 

52. All other uses that have not been explicitly permitted in writing in advance by the French Ministry of the Interior are prohibited and constitute an infringement.
 

11. Hyperlinks

53. The French Ministry of the Interior reserves the right to include hyperlinks on its Justif'Adresse app that provide access to web pages other than those of its own site.
 

54. The French Ministry of the Interior cannot be held liable as regards the content of information provided on these sites when these hyperlinks are enabled.
 

12. Liability of the French Ministry of the Interior

12.1 Liability

55. The French Ministry of the Interior cannot be held liable:

• for the quality of Justif'Adresse, as the app is made available "as is";
• for any disruption in the use of Justif'Adresse;
• if it is impossible to use Justif'Adresse;
• for IT security breaches, which may cause damage to users’ computer equipment and their data;
• for infringement of users' rights in general.

12.2 Liability as regards the information provided on Justif'Adresse

56. The French Ministry of the Interior cannot be held liable for any direct or indirect damage that may be caused by accessing or using Justif'Adresse or for the information provided on the app, whatever its nature.
 

57. The French Ministry of the Interior cannot be held liable for any error or omission. Any update, new service or new feature that improves or enhances one or more existing items of information will be subject to the General Terms and Conditions of Use hereof.
 

58. The French Ministry of the Interior accepts no liability regarding the appropriateness of decisions and the manner in which they are carried out by users based solely on the information published on Justif'Adresse.
 

13. Liability of users

59. Users undertake to use the services of Justif'Adresse as well as to all the information to which they may have access exclusively for personal reasons and for purposes that comply with public order, public morality and the rights of third parties.
 

60. Users undertake not to disrupt the use other users may make of the Justif'Adresse app and not to access the parts of Justif'Adresse to which access is restricted.
 

14. General provisions

14.1 Good faith

61. The parties explicitly declare and agree that they have negotiated in good faith by exchanging all information required and useful for them to give their respective consent. Furthermore, the parties agree to perform their obligations in good faith.
 

14.2 Force majeure

62. The parties cannot be held liable for any failure to perform their obligations, if such failure is due to force majeure, provided that the impediment is of a temporary nature. It is explicitly agreed that cases of force majeure or fortuitous events are those generally recognized by the case law of French courts of appeal, supreme courts and courts of first instance.
 

63. The party impacted by the impediment must inform the other party of this within five (5) days from the date it occurred. The performance of the parties' obligations is therefore suspended for a period at least equal to that of the impediment.
 

64. If the impediment lasts for more than thirty (30) calendar days, from the date of receipt of the notification of the occurrence of the case of force majeure, it will be deemed to be of a permanent nature and each party may choose to terminate ipso jure and without any legal formalities all or part of the contract concerned by the case of force majeure.
 

14.3 Tolerance

65. The parties mutually agree that the fact that one party tolerates a situation does not have the effect of granting the other party any acquired rights.
 

66. Furthermore, such tolerance cannot be interpreted as a waiver of a right to assert the rights in question.
 

14.4 Headings

67. In the event of any issue in interpretation resulting from a contradiction of any of the headings specified above the clauses or of any of the clauses themselves, the headings will be deemed non-existent.
 

14.5 Invalidity

68. If one or more provisions of the General Terms and Conditions of Use hereof are deemed to be invalid or declared as such pursuant to a law, a regulation, or following a final and binding decision by a competent court, the other provisions will remain in full force and effect.
 

14.6 Contact

69. For any queries as regards the services made available on Justif'Adresse, users are invited to send their requests to ants-justifadresse@interieur.gouv.fr.
 

14.7 Applicable law

70. The General Terms and Conditions of Use hereof are governed by French law.
 

71. This applies to both substantive and procedural rules, regardless of the place of performance of the principal or ancillary obligations.